Customer Service is a single touchpoint with a brand whilst Customer Experience impacts feelings, emotions and encompasses the entire customer journey. Customer Service is reactive, it is only when a customer raises some form of dissatisfaction on the other hand Customer Experience is pro-active and impacts all areas of the business. In a survey done by Bloomberg Business Week it has been reported that delivering a great customer experience has become a top strategic objective.
We are building a strategic data-driven consultancy that enables medium size entities to improve customer experience by reshaping wasteful cost structures.
Let us accelerate your business by making improvements and waste elimination.